I'm either crazy or, perhaps, I'm that crazy little voice shouting "folks, the dude (emperor) has no clothes!" Maybe I best shut up and money-up from companies who long to create all-too-human, if oh-so-hollow, positioning strategies (cue-up the pretty waterfalls, wontcha?).
Problem is I wouldn't respect myself. And yet, ironically, I come to find out today that Dow's campaign is all about respect.
Yup, "Dow Chemical Co. has a modest goal for its corporate ad campaign: to be acknowledged as the largest, most profitable and most respected chemical company in the world."
Oh how I wish I could just leave that one alone. Darn't, I've already talked Dow--a convo, mind you, where most disagreed with me--but that behemoth is just forcing my little hand. And since BtoB will not add commenting functionality (I've asked thrice), I'll need to talk it on my turf.
(psst: my original post on DOW is here, along with the commercial where you'll learn how water is made and how water falls really pretty).
Um, no comprendo. Please tell me WHAT the company is doing--not what they're SAYing--to better the human element (not just trying to look better to humans). For that matter, I can't tell you how much I'd also appreciate your explaining what, exactly, the "human element" is.
A work of (manipulative) art. The ad's writing? Extraordinary. The cinematography? Transporting. Watching these spots I yearn to trek across sand dunes and make love under waterfalls. But I leave them with a sour not sweet taste in my mouth for Dow.
How does one change...from the outside? Change is a word that's used a lot in your campaign. But I don't see any internal change, just external messaging. So the lessons your campaign have bestowed are that (1) hydrogen and oxygen bond to form water (see commercial, readers) and (2) afforded enough literary brilliance we needn't really change just say we've changed against nice background music. I again wonder why I spent that money on graduate school.
Falling for it? They're falling all over it. I'm not so much surprised that the business-intended audience loves this campaign (and consumers, to boot). But I am amazed at the industry salivating over it. We're marketers after all, so my thinking is that we see through the strings, ponies and prose. Yet we highlight this campaign as a best practice. Maybe the waterfalls did it for them, too?
Why yes, I work for Dow...do you come here often?!: According to the piece, Dow CEO Andrew Liveris reckons the campaign will be successful when "A Dow employee in a bar anywhere in the world can tell the guy next to him where he works and get the response, "Oh, Dow. That's good."
To the CEO I ask, this is your barometer? You spend $25 million on an external ad campaign (not internal organizational alignment) to get your ivy-league troops to feel secure enough to talk chemical companies when out socializing over beers? For the record, my barometer is that they'd feel proud talking their employer while not intoxicated.
Using charity as a crutch: I love charity and charitable endeavors..but find it particularly concerning when companies use them to compensate or obfuscate. According to the article: "Dow is addressing the litany of problems one at a time. To emphasize the need for clean water, the company is sponsoring a worldwide relay race with the Blue Planet Run Foundation. Ads running in magazines such as The New Yorker and Harper's are headlined, "This summer, 20 runners will cross four continents to bring someone a drink of water."
How does running a sponsorship solve any of the "litany of the world's problems?" How's about sponsoring an irrigation system instead and "running" that water to people in need of it? Insofar as your PR efforts, perhaps solve that pesky little issue with Amnesty being that's consistent with humans (thousands and thousands of them).
Companies may lie, but numbers don't. Dow's stock has surged 29% over the past year. Wow! Interesting that competitor Dupont--sans the use of waterfalls--has shot up 20%, too. Isn't it coincidental how a climate-out-of-control world makes for good returns for chemical companies? Also of note: Dow's brand equity increased by 25%. So brand equity is alive, well and, judging from what they spent on the campaign, bought at $1million a percentage point.
Alas, there will be wins for all. Dow will be the talk of bars and the agency--apart from being on the AOR short list of other companies seeking respect, like coal and oil--will win awards and be able to show how advertising gave this company its groove back (maybe this can be their new theme song?).
Writing this post I've been approached by a publisher who wants me to review a book on the "elements of persuasion." How's about we review a book that marks an end to persuading (and masquerading through waterfalls) and shift focus on adding real value (not more hollow ads)?
Nah, that would be crazy.